When support/payment is refunded automatically, when dispute handling applies, and when payout becomes final.
Refunds may be triggered automatically where a challenge is cancelled, not completed, rejected after review, or resolved in favor of supporters under the dispute flow.
An automatic trigger does not mean instant bank settlement and does not always mean the external refund rail has already completed at the same moment: Dogmato first records the local refund outcome, after which actual timing and processing depend on the PSP, issuer bank, and current runtime configuration.
A pledge alone does not require a banking refund because no real charge has yet been processed. Once a pledge is converted into real payment, the escrow and refund rules apply.
Actual return timing may depend on the PSP, issuer bank, currency rails, anti-fraud review, chargeback windows, and any required manual controls.
Where a challenge has been properly completed, accepted, and payout has already been finalized, ordinary refunds are not available unless required by a dispute outcome or mandatory law.
Where a payout case has already passed manual review and has been recorded as processed, the ordinary refund path is no longer promised outside a dispute outcome, chargeback/legal requirement, or a separate operator decision.
The public refund policy explains automatic refunds, manual review, pledge conversion, and when payout is considered final.